FAQ of ILEVA VAPE
Most Frequently Asked Questions and Answers
Yes! We operate three factories in Shenzhen, China, staffed by over 2,300 workers and 180 office employees, with a daily production capacity of 200,000 aio disposable vape pens and 510 cartridges. Proudly serving over 660 global clients for white and private label solutions, we are backed by a skilled team of 20+ ID & Structural Engineers and 8 dedicated QC professionals. We welcome you to visit our facilities—click About Us to learn more!
Absolutely! White and Private label services are our specialty. Not only do we offer wholesale options under our own brand, but we also empower clients to create their own branded disposable vape pens and 510 cartridges. With a robust R&D team and the support of over 20 ID and Structural engineers, we are equipped to bring your project to life seamlessly. Learn more about our White Label Service (OEM) or Private Label Service (ODM).
With so many options for empty disposable carts and empty vape cartridges on the market, ILEVA sets itself apart by focusing on delivering the best experience for our customers. We use only premium materials and advanced manufacturing processes to ensure our products are reliable, compact, and safe—providing superior quality empty vape hardware to meet every customer’s needs.
Becoming a wholesaler for ILEVA VAPE is simple and free! Just fill out the form on our Wholesale Program page, and a dedicated sales representative will reach out to you promptly. We also offer exclusive territory options for sole agents, provided that monthly order quantities meet the required threshold. For more details, please contact us.
YES. Some of ILEVA products are available for purchasing online directly. Please go “U.S. Ready to Ship” page to start shopping all products that are with U.S. inventory. All items there are in stock in LA, U.S. and some are in Canada We support safe credit card payment online. However, for bulk order of white label or private label products, they will be shipped out from our factory in China directly.
Sure! That’s what we suggest our customers to do as well before any bulk order. By the way, you can have a look test of our devices, and will be confident to cooperate with us in long term to help grow your this industry’s vape & atomization along with branding packaging business!
LEVA VAPE has all models of products in stock in our LA warehouse, samples could be arranged same day or next day maximum with 2 days or 3-5 business days shipping option. Welcome your sample orders.
Online purchasing only supports small quantity order like a few hundreds, if you want to purchase over 1000 pieces of any product, please fill the form of Wholesale Program or Contact Us for details. One of our sales rep. will reply within 12 hours with good service.
For online direct purchasing, credit card payment will be the option. For wholesale bulk purchasing, we accept Wire Transfer, Credit Card Online(Alibaba Trade Assurance), Crypto and etc. And we support payment policy of 50% deposit upfront and 50% balance before shipment.
For small wholesale orders purchased online directly, we can fulfill your order within 24-48 hours. For bulk order, usually white label, MOQ is3000 pieces each color, please allow 7-14 days for production according to your order quantity.
Shipping small wholesale orders from online will only take 3-5 business days from our LA warehouse by UPS.
Shipping wolesale order from our factory in China will take 10 business days around for arrival to the U.S.
We also support local pick up as well if you’re close to our local warehouses in different areas.
We do very strict QC process, every single piece of ILEVA products will be double checked carefully before shipping out to our customers.
If there is any defective ones when you receive, please kindly collect them and send photos/videos with details, corresponding quantity of replacements will be arranged or sent together with your new order. We provide 100% satisfaction after-sale service.
You’re always warmly welcome to Contact Us if you have any question about our products and service. One of our sales rep. will be more than happy to assist you asap.
Please enjoy being a partner with ILEVA VAPE!
Shipping & Return Policy
Most frequently asked questions about shipping and return
- About Empty Disposable Carts
YES! We do have both.
All samples of our best-selling disposable carts are in stock and ready to ship from our U.S. and Canada warehouses. For bulk orders, particularly white label custom wholesale orders, the disposable carts will be shipped directly from our factory in China.
We prioritize fast and reliable shipping!
For sample orders, processing and dispatch typically occur within 24 hours from our local warehouses. Delivery takes 2 days or 4-6 days via local UPS, depending on your selected shipping option.
For bulk orders, production time is usually 7-14 days, depending on customization requirements. Shipping takes approximately 10 business days by air or 45 days by sea.
Absolutely! Once your order ships, you’ll receive a tracking number via email, allowing you to monitor the progress of your delivery in real time.
Yes, you can modify or cancel your order within the first 24 hours. After that, processing begins, and changes may not be possible. Contact us as soon as possible to request modifications.
Shipping costs vary based on order size, location, and shipping method. We offer competitive rates and may even provide free shipping on large wholesale orders. Simply send us your Wholesale Inquiry, and we’ll provide a customized shipping quote based on your specific order details.
We offer a no-hassle return policy for defective or damaged products. You can return items within 30 days of delivery. Just contact our support team, and we’ll assist you with the return process.
For safety and hygiene reasons, we cannot accept returns on opened or used disposable carts. However, if the product is damaged or defective upon delivery, we will provide a replacement or refund after reviewing the issue.
If your order arrives damaged or defective, contact us immediately with photos or videos of the issue. We’ll promptly assess the situation and arrange for a replacement or refund.
- About Empty Disposable Carts Packaging
YES! But not always because they’re gone fast. The most popular brands like Whole Melt, Packman, KRT and FRYD etc… of disposable carts packaging are in stock and ready to ship from our U.S. and Canada warehouses. We ship immediately after order is confirmed.
We prioritize fast and reliable shipping!
For most brands of empty disposable packaging, orders are typically processed and dispatched within 24-48 hours from our local warehouses. Delivery takes 2 to 6 days via UPS, depending on your chosen shipping option.
Due to high demand, if an item is out of stock, we’ll ship it directly from our factory in China to ensure you still receive your order as quickly as possible.
Absolutely! Once your order ships, you’ll receive a tracking number via email, allowing you to monitor the progress of your delivery in real time.
Yes, you can modify or cancel your order within the first 24 hours. After that, processing begins, and changes may not be possible. Contact us as soon as possible to request modifications.
Shipping costs vary based on order size, location, and shipping method. We offer competitive rates and may even provide free shipping on large wholesale orders. Simply send us your Wholesale Inquiry, and we’ll provide a customized shipping quote based on your specific order details.
We offer a no-hassle return policy for defective or damaged products. You can return items within 30 days of delivery. Just contact our support team, and we’ll assist you with the return process.
For safety and hygiene reasons, we cannot accept returns on opened or used disposable carts. However, if the product is damaged or defective upon delivery, we will provide a replacement or refund after reviewing the issue.
If your order arrives damaged or defective, contact us immediately with photos or videos of the issue. We’ll promptly assess the situation and arrange for a replacement or refund.
- About Empty Vape Cartridges
Absolutely! All full ceramic cartridges are fully stocked in large quantities at our U.S. and Canada warehouses, ready for immediate shipment. Certain cartridges may not be available at the time of your inquiry, but we can easily restock them upon your request.
Our empty vape cartridges are always ready for rapid delivery, thanks to our well-stocked local inventory. With cartridges available in both our U.S. and Canada warehouses, we ensure lightning-fast shipping, so you never have to wait long to restock. Whether you’re ordering in bulk or small quantities like sample orders, we’re committed to getting your products to you quickly and efficiently.
Processing and dispatch typically occur within 24 hours from our local warehouses. Delivery takes 2 days or 4-6 days via local UPS, depending on your selected shipping option.
However, for bulk orders exceeding our stock quantities or custom orders with your logo and branding, production typically takes 7-10 days, depending on the customization details. Shipping from our China factory takes approximately 10 business days by air or 45 days by sea.
Yes, we offer expedited shipping options to ensure faster delivery. You can choose from a variety of shipping methods, and we’ll prioritize your order to get it to you as quickly as possible.
If there’s any delay in shipping due to unforeseen circumstances, we will notify you immediately and provide updated tracking information. Our customer support team is always available to help resolve any shipping issues and ensure your order reaches you as soon as possible.
If your order gets lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement order to be sent to you as quickly as possible.
We offer a hassle-free return policy for defective or damaged products. If you receive cartridges that are faulty, you can return them within 30 days of delivery. Our team will assist you with the return process and arrange for replacements or refunds as needed.
- About Custom Packaging
We offer a wide range of custom packaging options for both disposable carts and vape cartridges. From fully branded paper boxes and labels to unique shapes plastic tubes, or mylar bags, we can customize every detail to align with your brand’s vision. Whether you want eco-friendly packaging, child-proof packaging, or creative designs with vibrant colors, we provide a tailored solution to meet your specific needs.
The time frame for custom packaging depends on the complexity of your design and order size. Typically, once the design is finalized, the production of custom packaging takes between 5-10 days. After production, shipping times will vary depending on your location, but we offer fast delivery options, including air freight for urgent orders.
It’s a no but we will send you pictures or videos to confirm the packaging detals. This allows you to see the quality, design, and functionality of the packaging firsthand. We will work closely with you to ensure the sample reflects your specifications, and once approved, we’ll proceed with full production.
Yes, the minimum order quantity (MOQ) for custom packaging typically depends on the type of packaging and the customization required. Our standard MOQ usually starts at around 1,000 units, but we are flexible and can discuss smaller quantities for select products, especially if you’re launching a new brand or testing a new design.
Unfortunately, we do not offer packaging design services due to the complexity of translating your unique ideas without direct communication. To ensure your vision is perfectly executed, we recommend working with your own design team who can fully capture your concept.
While we don’t provide full design services, we can assist with minor adjustments to your existing packaging design.
We offer a wide range of materials for custom packaging, including cardboard, kraft paper, rigid boxes, and eco-friendly options. We can also incorporate special features like UV coatings, matte or gloss finishes, embossing, and foil stamping to make your packaging truly unique. If sustainability is a priority, we can offer recyclable and biodegradable materials that meet your brand’s values.
Yes, you can easily update your packaging design for future orders. Whether you’re refreshing your brand or launching a new product line, we can work with you to make adjustments or create an entirely new design. We keep your original files and specifications on hand, so the process is quick and seamless for reorders or updates.
Custom packaging is an excellent way to enhance your brand recognition and differentiate your products in a crowded market. It helps create a memorable customer experience and can reinforce brand loyalty. Custom packaging also gives you the opportunity to communicate your brand’s message, showcase quality, and make your products stand out on retail shelves. In a competitive industry like vaping, visually appealing and functional packaging is crucial to attracting and retaining customers.
